Returns and Exchanges

Our product exchange policy aims to provide customers with complete security regarding products purchased in our store.

All our products have a manufacturing defect warranty.

We also exchange products that are different from what the customer ordered.

If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to exchange it:

If more than 7 business days have passed and the product has a defect, please contact us, informing your CPF, order number, the product to be returned, and the defect.

As soon as we receive the email, we will send your request to our quality department for verification. Authorization from this department will be required for a possible exchange to be made. Once the analysis is complete, we will contact you with the assessment and whether an exchange will be necessary.

The deadline to request an exchange for this reason is 90 days after receiving the product.

Please note that we will not process exchanges or refunds after this deadline.

1. Your complaint will be analyzed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email, and you can choose one of the following alternatives:

 

• Receive a refund of the amount paid.
• Receive a new product identical to the one ordered.
• Receive a product of similar value.
• Receive a coupon with the value of the product for future purchases.

According to the CDC (Consumer Defense Code), virtual purchase cancellation requests must be made within 7 business/calendar days after the date of receipt.

For credit card refunds, our financial department has a maximum of 7 business days to process with the credit card operator, and the final deadline for the balance to return to your credit card is up to 120 days, depending on the card operators and your billing cycle.

If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis and can only be made to an account with the same CPF used on our website.

In the case of products returned without prior communication, outside the deadline, with missing or divergent items, without the tag or invoice, they will be sent back to the customers.

The same applies to exchanges rejected after product analysis by our quality department. They will be sent back to customers via Sedex a cobrar (cash on delivery) and the shipping cost for this reshipment must be paid by the customer.

Attention: Kbonstore is not responsible for shipping costs for returns followed by a refund, chargebacks, or exchange for other products; this expense is the customer's responsibility.